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1. Offer of services

The Bodyworkers is a studio for yoga, Pilates and group fitness training. The program is always up to date on the Internet at www.the-bodyworkers.de. Subject to changes in the program. Participation in the training sessions can be done:

  • via payment for individual lessons
  • via cancellation of point cards
  • via subscriptions with fixed terms
  • via partner portals (Urban Sports Club, Gympass, Wellpass, MachtFit, etc.)

Participation in the courses can only be done with prior booking via our website (Fitogram), Eversports or the partner portals. When booking via partner portals, the general terms and conditions also apply.


2. Conclusion of contract and cancellation conditions

2.1. Conclusion of contract

Registration is required for all courses, retreats & events in our program. The booking is binding once the registration has been reconfirmed by The Bodyworkers.

Contracts between The Bodyworkers and the customers are concluded through offer and acceptance in accordance with Sections 145 ff. BGB. Registration or booking of courses, workshops or other services and events offered by The Bodyworkers constitutes a binding offer by the customer to conclude a corresponding contract within the meaning of Section 145 of the German Civil Code (BGB), whereby registration/booking can be done via email, online, on site as well as via the sports market platform Fitogram, Eversports and the partner portals.

Acceptance by The Bodyworkers takes place by sending a registration or payment confirmation by email (if applicable via Fitogram, Eversports or the partner portals). Participation in booked events is excluded before the full invoice amount has been paid, unless otherwise agreed.

In the event of a late cancellation/no-show, we take the liberty of charging the following cancellation fees:

2.2. Cancellation policy for courses:

In the event of late cancellation, we take the liberty of charging the following cancellation fees:

Studio and outdoor courses: If canceled less than 12 hours in advance: 100% of the course fee
Live streams: If canceled less than 3 hours in advance: 100% of the course fee

Our cancellation deadlines apply without exception so that it remains fair for everyone.
The cancellation conditions of partner portals may differ.

2.3. Cancellation conditions for 10-week coaching and personal training:

a) Early withdrawal from the contract is possible under the following cancellation conditions:

  • 91+ days: 25% of the total price
  • 15-90 days: 50% of the total price
  • 0-14 days: 100% of the total price

b) If you are unable to attend for personal reasons (illness, etc.) for up to 10 days during the contract term, the contract term, in particular the flat rate, will not be extended. However, if training is excluded for more than 10 days at a time upon presentation of a medical certificate, the contract can be paused. The certificate must be presented immediately. Catch-up dates depend on the coach’s availability. If the training cannot be resumed after a break of more than 3 months, the participant is obliged to pay the agreed fee in full. All unfulfilled claims for benefits expire.

c) Appointments for individual personal training sessions can be canceled up to 48 hours in advance. As part of the 10-week coaching, if cancellation is made in time, a  Catch-up date agreed within the contract period, this depends on the availability of the coach. A maximum of one appointment (Basic) or two appointments (Intensive) can be made up outside of the contract period.

2.4. Cancellation conditions for retreats, events, studio rentals and others:

In the event of cancellation, we take the liberty of charging the following cancellation fees:

  • 91+ days: 25% of the total price
  • 15-90 days: 50% of the total price
  • 0-14 days: 100% of the total price

If participation cannot be started (e.g. due to illness), this is the participant's responsibility. We therefore recommend private travel cancellation insurance.


3. Course booking

3.1. Class pass cards & subscriptions

Participation in a course can be done by validating a credit on a digital class pass card or a subscription. For participation in a course unit, one credit is deducted from the quota. The costs for class pass cards and subscriptions are listed on the homepage. The class pass cards and subscriptions can be used for all lessons in the current timetable. The livestream only points cards can only be used for livestreams. Studio places can be booked subject to availability, having a class pass card or a subscription is not a privilege, we therefore recommend booking studio courses in good time. The validity of the class pass cards can be seen in your personal account. Once the validity period has expired, The Bodyworkers is no longer obliged to accept credit for unused hours.

3.2. Late cancellations and no-shows

You are required to forgo your spot if you are unable to attend. Our cancellation deadlines apply. In the event of late cancellation or no-show, the following rules apply:

Points card/subscription: The credit used expires
Flat rate: one-time warning. From the second time onwards, we charge a penalty fee of €10.00 for no-shows and €5 for late cancellations.

3.3. Waiting list

If a course is already fully booked, a place on the waiting list can be booked. When you book a place on the waiting list, one credit is blocked. If a place becomes available, you will be moved up automatically and will be informed immediately by email. It is possible to move up at very short notice, so you are obliged to cancel your place on the waiting list as soon as it is no longer possible to travel/participate. When canceling from the waiting list, no cancellation deadlines apply; the credit will be credited again. If you don't move forward, the credit will also be credited again.

 
4. Payment

We only offer digital payment options. The payment options Paypal, EC card, credit card and ApplePay are available to you to purchase our points cards and products in the studio.

Our subscriptions are collected by direct debit. The payment service provider goCardless charges a fee of €5.80 for failed debits.

100% advance payment is required for all events, retreats and studio rentals. You will receive an invoice from us, which you can pay by bank transfer within 14 days, but at the latest by the date of the event.

Cash payment is not possible.


5. Exchange/Refund

In principle no refunds will be made. If you cancel in a timely manner, the products will be credited for a new booking. Our cancellation conditions apply. The partial or complete return of products is excluded. Credit for unused products will not be refunded but may be transferred to another person.


6. Validity of vouchers, points cards, etc.

All value cards such as vouchers, points cards, etc. are valid for 3 years by law.


7. Liability in the event of accidents, property damage, theft

In the event of accidents and their consequences as well as property damage and theft, the owners of The Bodyworkers, the staff and the teachers are only liable for their own grossly negligent and intentional behavior; beyond this, only within the framework of accident and liability insurance. Further claims are excluded.

We offer our hours as health promotion and health prevention. Participation in classes represents a self-responsible path to health. Participation in the training takes place at your own risk. The trainer must be informed of injuries, illnesses and pregnancy before the lesson. The trainer's instructions must always be followed.


8. Behavior in the studio

  • The training area may only be entered with clean indoor sports shoes, barefoot or socks.
  • The studio, especially the equipment, the toilet and changing room, must be treated with care. Willful damage and theft will be reported.
  • We treat all people with respect, regardless of their origin, skin color, religion or gender. We expect the same from you. Disrespectful or unfriendly behavior will be punished with a ban from the house.

9. Photo Policy

By participating in our courses and events, you agree that images and/or film material will be created that will be used for advertising purposes (e.g. on Instagram, etc.). If you don't want this, please let us know at the beginning of the event and we will of course respect that.